For airports & airport F&B operators
nrtureAI® scores every F&B outlet in your terminal on what passengers actually feel, from queue time to value for money, and benchmarks each one against 17,000+ outlets across 350+ airports.
We score every outlet in your terminal before we even talk.
Trusted by operators who take experience seriously
The commercial reality
You manage the program. You can’t see inside it.
Multiple concessionaires, dozens of brands, one passenger who judges the whole airport by the coffee queue at Gate 12.
01
Tenant reviews run on lagging data
Sales reports and quarterly mystery shops tell you what happened, not how passengers felt about it.
02
Every operator reports differently
Multiple concessionaires and formats, and no common experience scorecard across the terminal.
03
Satisfaction drives commercial revenue
When F&B lets passengers down, dwell spend drops. You need to see it outlet by outlet.
growth in non-aeronautical revenue for every 1% increase in passenger satisfaction
Source: ACI World, ASQ white paper
lift in social reputation scores across 40+ F&B outlets at Munich Airport in 15 months
Source: nrtureAI® x Munich Airport
airport F&B outlets across 350+ airports in our benchmark set
Source: nrtureAI® dataset
What you get
From passenger voice to tenant action
Built for airport commercial teams, concessionaires and the brands inside them.
A cross-tenant scorecard
One consistent experience measure across every concessionaire and brand in the terminal.
Benchmarks no one else has
Compare outlets against peer airports, the same brand at other airports, and your own targets.
Evidence for tenant conversations
Attribute-level evidence and real passenger quotes for concession reviews and RFPs.
Action points with human expertise
Ranked, costed actions reviewed by airport F&B specialists, delivered as a quarterly intelligence report.
Meet Elara
Elara handles your social reputation. You handle your business. She reads every review, responds in your brand voice, and flags what needs your attention, so you’re not spending hours on review management.
Elara watches every outlet in the terminal and flags the one slipping before passengers notice.
“Do passengers know it’s AI?”
Elara replies as your business, not as a bot. Responses are warm, specific and aligned to your brand standards.
Human expertise in the loop: our specialists review Elara’s action points before they reach your team.
Why nrtureAI®
Most tools tell you the score. We tell you the fix.
Your terminal is probably already in our data. Want to see it?
Request a free Airport F&B Snapshot: every outlet scored, top three gaps, peer benchmark.
Proof
Results from live deployments
Pricing
From one outlet to a whole terminal
Annual plans, pay monthly or yearly. Every plan starts with a one-week free trial.
Book a 30 min call.
We’ll bring your terminal’s Snapshot.
FAQ
Questions operators ask us
Do our concessionaires need to install anything?
No. nrtureAI® works from public passenger review and social data, with optional survey integration on Pro and Enterprise.
Can we use this in concession reviews and RFPs?
Yes. Tenant performance packs give you attribute-level evidence and real passenger quotes.
Is this for airports or for operators?
Both. Airports see the whole terminal. Concessionaires and brands see their portfolio across airports.
How would a pilot work?
We start with one terminal or portfolio slice and finish with a quarterly intelligence report. We scope it with you on the call.
Your passengers are reviewing your terminal right now.
See what they’re saying, outlet by outlet, before your next tenant review.