For hotels & accommodation
A 1-point lift in review score can support an 11.2% higher rate. nrtureAI® shows which parts of the stay are lifting yours and which are dragging it down, from check-in to breakfast.
We benchmark you against your comp set live on the call.
Trusted by operators who take experience seriously
The hotel reality
Your GM sees the score. Not what’s behind it.
Every department touches the review. Nobody owns the full picture, and the comp set keeps moving.
01
Department blind spots
Housekeeping, front office and F&B all shape the review. Nobody sees their slice clearly.
02
Replies eat duty manager time
Personalised replies across platforms take hours a week. Generic ones hurt more than they help.
03
The comp set moves while you wait
By the time the monthly report lands, the hotel down the road has already overtaken you.
higher price possible with a 1-point higher review score, at the same occupancy
Source: Cornell Center for Hospitality Research
RevPAR lift for every 1% increase in online reputation score
Source: Cornell CHR (Anderson)
more booking inquiries for hotels that respond to over half their reviews
Source: TripAdvisor
What you get
Run reputation like revenue management
Department-level clarity, comp-set context and replies that match your brand standards.
Department-level scorecards
Scores split by department, so every head of department owns their slice of the review.
Comp-set benchmarking
Benchmark every stay attribute against the hotels you actually compete with.
Know which stay moments drive revenue
The Emotion-to-spend Intelligence Report links stay attributes to revenue, so every department knows its priority.
Real-time survey integration
On Pro, combine in-stay and post-stay surveys with public reviews for one view of the guest.
Meet Elara
Elara handles your social reputation. You handle your business. She reads every review, responds in your brand voice, and flags what needs your attention, so you’re not spending hours on review management.
Elara drafts on-brand replies and routes anything sensitive to the right head of department.
“Do guests know it’s AI?”
Elara replies as your business, not as a bot. Responses are warm, specific and aligned to your brand standards.
Why nrtureAI®
Most tools tell you the score. We tell you the fix.
See where your comp set is beating you, attribute by attribute.
Name your hotel and up to five competitors. We do the rest.
Proof
Results from live deployments
Pricing
Plans for one property through to a whole group
Annual plans, pay monthly or yearly. Every plan starts with a one-week free trial.
Book a 30 min call.
Find what’s capping your rate.
FAQ
Questions operators ask us
Does this replace our reputation tool?
It goes further. Beyond sentiment, nrtureAI® scores attributes, benchmarks your comp set and ranks fixes by impact.
Does it handle multiple languages?
Yes. 15+ languages for both replies and analysis.
Do we need IT involvement?
No integration or hardware. Survey integration on Pro is set up with our team.
Can we try it first?
Yes. Every plan includes a one-week free trial.
Your next rate increase may be hiding in your reviews.
Let’s find it with you, in 30 minutes.