For restaurants & cafés

Stop guessing what went wrong on Friday night.
Stop guessing what went wrong on Friday night.
Stop guessing what went wrong on Friday night.

nrtureAI® reads every review, pinpoints exactly what’s hurting your rating, right down to the 20-minute wait for mains, and replies in your voice while you run service.

30 minutes. Your real reviews. Zero slide decks.

Trusted by operators who take experience seriously

Sound familiar?

You’re too busy running service to read every review

You’re running the pass, the roster and the supplier order. Reviews are last on the list, and the first thing new guests see.

01

Monday-morning guesswork

You know the weekend went wrong somewhere. You just don’t know if it was the kitchen, the floor or the wait.

02

Unanswered reviews cost covers

Guests read your replies as closely as the reviews. Silence reads like you don’t care.

03

“Service was slow” isn’t a fix

A 4.2 won’t tell you if it’s the kitchen, the floor or one rough Saturday shift. nrtureAI® will.

Up to 9%

Up to 9%

Up to 9%

revenue lift for independent restaurants from a one-star rating increase

Source: Luca, Harvard Business School (Yelp study)

77%

77%

77%

of travellers and diners more likely to book when owners leave personalised replies

Source: Ipsos MORI x TripAdvisor, 23,000+ respondents

89%

89%

89%

say a thoughtful reply to a negative review improves their impression

Source: Ipsos MORI x TripAdvisor

What you get

What changes after week one

Less time in review apps. More time fixing the thing that actually moves covers.

Know what actually drives spend

The Emotion-to-spend Intelligence Report shows which experience attributes are connected to revenue, so you fix what matters, not what is loudest.

The 8 things guests actually judge

Speed, friendliness, value, food quality, cleanliness, ambience and more, scored every week.

Your street, benchmarked

Pick the venues you compete with. See exactly where you win and where you leak covers.

Fixes your manager can run on shift

Ranked, costed actions backed by real review quotes. Not a dashboard to interpret.

Meet Elara

Meet Elara, your AI Experience Strategist
Meet Elara, your AI Experience Strategist
Meet Elara, your AI Experience Strategist

Elara handles your social reputation. You handle your business. She reads every review, responds in your brand voice, and flags what needs your attention, so you’re not spending hours on review management.

Elara answers every review overnight, so you start Monday with three fixes, not 40 unread reviews.

Always on

Every review gets a response, on every platform, in every language.

Always on

Every review gets a response, on every platform, in every language.

Always on brand

Responses are tuned to your tone of voice during onboarding, not generic templates.

Always on brand

Responses are tuned to your tone of voice during onboarding, not generic templates.

Always learning

Elara’s responses improve as your review profile grows.

Always learning

Elara’s responses improve as your review profile grows.

15+ native languages

Use nrtureAI® in whichever language you’re most comfortable with.

15+ native languages

Use nrtureAI® in whichever language you’re most comfortable with.

“Do guests know it’s AI?”

Elara replies as your business, not as a bot. Responses are warm, specific and aligned to your brand standards.

Why nrtureAI®

Most tools tell you the score. We tell you the fix.

Typical review tools
Typical review tools
Typical review tools

Positive or negative sentiment

Positive or negative sentiment

Positive or negative sentiment

8+ experience attributes, scored and tied to spend

8+ experience attributes, scored and tied to spend

8+ experience attributes, scored and tied to spend

Value only once surveys are rolled out

Value only once surveys are rolled out

Value only once surveys are rolled out

Insight from day one, using the reviews you already have

Insight from day one, using the reviews you already have

Insight from day one, using the reviews you already have

Your scores in isolation

Your scores in isolation

Your scores in isolation

Benchmarks against the venues you compete with

Benchmarks against the venues you compete with

Benchmarks against the venues you compete with

Generic suggested replies

Generic suggested replies

Generic suggested replies

Replies in your brand voice, in 15+ languages

Replies in your brand voice, in 15+ languages

Replies in your brand voice, in 15+ languages

Dashboards you have to interpret

Dashboards you have to interpret

Dashboards you have to interpret

Ranked, costed actions with human expertise in the loop

Ranked, costed actions with human expertise in the loop

Ranked, costed actions with human expertise in the loop

Pricing hidden behind a sales call

Pricing hidden behind a sales call

Pricing hidden behind a sales call

Transparent pricing. Live in under a week.

Transparent pricing. Live in under a week.

Transparent pricing. Live in under a week.

Bring one venue. Leave with three fixes you can start on Monday.

30 minutes, your own reviews, three fixes you can start this week.

Proof

Results from live deployments

Exquisine Global

30+

Mango Tree outlets

Mango Tree outlets across six Asian markets, run by franchisee Exquisine Global on one guest experience scorecard. A multi-country, multi-format rollout with real-time guest experience tracking, peer benchmarking and franchisee performance management.

Mango Tree outlet
Exquisine Global

30+

Mango Tree outlets

Mango Tree outlets across six Asian markets, run by franchisee Exquisine Global on one guest experience scorecard. A multi-country, multi-format rollout with real-time guest experience tracking, peer benchmarking and franchisee performance management.

Mango Tree outlet
Exquisine Global

30+

Mango Tree outlets

Mango Tree outlets across six Asian markets, run by franchisee Exquisine Global on one guest experience scorecard. A multi-country, multi-format rollout with real-time guest experience tracking, peer benchmarking and franchisee performance management.

Mango Tree outlet

Pricing

Start with one venue. Scale when you’re ready.

Annual plans, pay monthly or yearly. Every plan starts with a one-week free trial.

Lite

See beyond your own walls. Clearer answers.

$249

/mo

Elara: AI review responses in your brand voice

All major social platforms, languages covered

Emotion-to-spend Intelligence Report: which experience attributes drive your revenue

Peer benchmarking: how you compare on every attribute

Social Reputation Dashboard

Conversational AI: Ask Elara anything about your review data

Lite

See beyond your own walls. Clearer answers.

$249

/mo

Elara: AI review responses in your brand voice

All major social platforms, languages covered

Emotion-to-spend Intelligence Report: which experience attributes drive your revenue

Peer benchmarking: how you compare on every attribute

Social Reputation Dashboard

Conversational AI: Ask Elara anything about your review data

Lite

See beyond your own walls. Clearer answers.

$249

/mo

Elara: AI review responses in your brand voice

All major social platforms, languages covered

Emotion-to-spend Intelligence Report: which experience attributes drive your revenue

Peer benchmarking: how you compare on every attribute

Social Reputation Dashboard

Conversational AI: Ask Elara anything about your review data

Pro

Deeper insight. Ready to deploy actions.

$449

/mo

Everything in Lite

Real-time survey integration

Action Points with robust Human Expertise in the Loop

Pro

Deeper insight. Ready to deploy actions.

$449

/mo

Everything in Lite

Real-time survey integration

Action Points with robust Human Expertise in the Loop

Pro

Deeper insight. Ready to deploy actions.

$449

/mo

Everything in Lite

Real-time survey integration

Action Points with robust Human Expertise in the Loop

Enterprise

For multi-venue operators and destinations.

Custom

Everything in Pro

Strategic and enterprise-level intelligence

Regional and portfolio-level reporting

Enterprise

For multi-venue operators and destinations.

Custom

Everything in Pro

Strategic and enterprise-level intelligence

Regional and portfolio-level reporting

Enterprise

For multi-venue operators and destinations.

Custom

Everything in Pro

Strategic and enterprise-level intelligence

Regional and portfolio-level reporting

Book a 30 min call.
Leave with three fixes.

600 Sneydes Rd, Werribee VIC 3030

FAQ

Questions operators ask us

Will guests know the replies are AI?

Elara replies as your business, tuned to your tone during onboarding. You can review any reply before it posts.

How long until it’s live?

Under a week. No hardware and no integration. We connect to your existing review profiles.

I only have one venue. Is this overkill?

Lite is built for single venues. Replies alone save most owners hours every week.

What happens on the demo call?

We pull your recent reviews live and walk you through your top three fixes. You keep the insights either way.